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Privacy Policy

EU General Data Protection Regulation (GDPR)

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Totteridge Farm Camping Pods

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March 2020

 

 

Introduction

 

This Privacy Policy sets out how we collect and process personal information.  This may be collected as a result of using the booking system on our website www.totteridge-farm.website or by emailing us via the website, using social media (e.g. Facebook) or by direct email, phone (including text) and /or by speaking to us in person and we record your requirements on a computer or in written form.

 

 

Contact details

 

Anthony and Caroline Wells

Partners

F Wells & Sons

Totteridge Farm

Littleworth

Pewsey

Wiltshire   SN9 5LF

 

Email caroline @totteridge-farm.com

Tel:  07917573407 or 01672 562650

 

 

Definitions

 

Unless specified elsewhere in the document, the use of ‘we’, ‘us, ‘our’ or ‘ours’ refers to the Partners of F Wells & Sons.

 

 

 

 

  1. About F Wells & Sons

 

F Wells & Sons is run as a Partnership.  It owns and operates Totteridge Farm Camping Pods and Totteridge Farm Caravan and Motorhome Club Certificated Location. 

 

 

 

2. What is personal information?

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Personal information is any information about an individual, from which they can be identified.  This can be a name, address, contact details, payment information and details of a booking, etc.

Personal information will only be accessible to, and used by us, for the legitimate business requirements of F Wells & Sons.

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3. What personal information do we collect?

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You can visit and browse our website without the need to provide any information about who you are.  However, if you decide to make an online booking or contact us, you will be required to provide various aspects of personal information.  This information may include (but is not limited to):

  • Your name – including forename and surname;

  • Your home address;

  • Your email address;

  • Your phone number (landline and/or mobile);

  • Confirmation that you are over 18 years of age;

  • Your payment details (including bank details);

  • Details of the booking you make.

Personal information may also be obtained during your stay, and may be recorded by paper or electronic methods.  For example:

  • Information on a feedback form, including your decision to opt in or opt out of receiving marketing correspondence;

  • Information on a written disclaimer (e.g. prior to use of a hot tub);

  • Details of any accident or incident in our log book.

 

 

4.  How we will keep your personal information safe?

 

  • Access to the administrative aspect of the online booking system is password protected and is only accessed by us;

  • All computers and mobile phones which are used in connection with customers’ data are only accessed by us;

  • The creation of any electronic documents, created by us, and which contain any form of personal information, will be password protected, and only kept on our private computer system;

  • Non-electronic data (i.e. hard copy) will be stored in a locked cabinet, accessible only by us.

 

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5.  Circumstances when we may share your personal information

 

Personal information will never be sold by us.  Nor will it be disclosed or shared, unless it is in order to:

  • comply with a legal obligation as set out by UK law;

  • comply with any regulatory obligation;

  • address any action that may be made against us – e.g. disclosure to our insurance company;

  • address any action relating to a legal challenge.

 

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6.  How we may use your personal information

 

We will collect and process information in order to:

  • register a booking via our website and to administer it;

  • respond to an email;

  • respond to correspondence via social media;

  • respond to a telephone call or text;

  • respond to a communication or Social Media App (e.g. WhatsApp, Instagram etc);

  • assess feedback to help us review, develop and improve our services and business;

  • notify you of any offers we may make (only if you have agreed to receive marketing correspondence).

 

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7.  Information about third parties, provided by you

 

If you provide us with personal information about another person, you must ensure that you have their permission to do so BEFORE providing it and that they are fully aware of the ways in which we may use the information as set out in this Policy.  If you have provided information about a third party, we will assume that you have been given their permission.

 

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8.  Information provided by you

 

Your decision to provide personal information to us is voluntary.  You may choose to withhold and not provide personal information.  However, where you do choose to withhold information, we may not be able to complete and confirm a booking or reimburse funds to you which may be owed.

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9.  Online security

 

We will protect your personal information in accordance with our responsibility under relevant data protection law.   However, the transmission of information via the internet cannot be guaranteed to be completely secure.  Any input is made entirely at your own risk.

 

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10.  Third party companies and websites

 

  • As part of our business, we use third party companies for our booking system and payment system.We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

  • Our website www.totteridge-farm.website contains links to other websites which may be of interest to you.  Clicking on these links may allow third parties to collect or share data about you.  We do not, and cannot, control these websites and we are not responsible for their privacy statements.  We strongly advise you to read the privacy notice of each website you visit.

  • We cannot be held responsible for, or liable for, any data breaches suffered by third party companies (including the companies which operate our booking and payment systems) which results in your your personal data being compromised.

 

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11.  How long will we keep your personal information?

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  • We will retain your personal data only for as long as is necessary to fulfil the purpose for which we collected it, including any legal, accounting or marketing (if opted-in) requirements.

  • If we no longer require your personal information, we will delete electronic data, including any information held on back-up devices, and securely dispose of hard-copy (i.e. paper) records.

 

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12.  Access to your personal information

 

Under the GDPR you have the right to request details about the personal information we hold on you.  If you wish to know what personal information we hold about you, please contact us. We may need additional evidence of your identity to ensure we can locate the specific personal information you require.  Please be aware that we will not release any information if we are not entirely satisfied as to your identity.

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13.  Complaints

 

If you have any cause for concern regarding the way we hold personal information, you can write to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection https://ico.org.uk/make-a-complaint/

 

We request that you also contact us, so that we can work with you to address any concerns, as soon as possible.

 

 

 

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